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 Evergreen
 Surgery

 

 

Evergreen Surgery  
Evergreen Primary Care Centre  
1 Smythe Close  
Edmonton  
N9 0TW  
Tel: 0208 887 8354  
Fax: 0208 887 8340  

 

 

 

Welcome to our website

 

We aim to provide a high standard of medical care in a friendly and professional manner.

 

You can help us to achieve our aim by reading our Practice website and following the suggestions made, to ensure that appropriate services can be accessed when you most need them. This website contains useful information about how to get the most from a visit to your surgery.


OPENING TIMES

 

The surgery is open Monday to Friday from 8.00 am to 6.30 pm. "Extended Hours" pre-bookable appointments are also available Monday to Friday between 6.30 pm and 8.00 pm.

 

The surgery is closed Saturdays, Sundays and Public Holidays, but Edmonton Walk-In Centre (in the same building) is open Saturdays, Sundays and Public Holidays 8.00 am to 8.00 pm.

 


 

ANNUAL FLU VACCINATION CAMPAIGN 2017/18


Flu vaccinations are now available at the surgery. Flu is a serious infection which kills 8,000 people a year in the UK. Flu vaccination is safe, free on the NHS and reduces the risk of catching flu and suffering serious complications.

 

If you are over 65 years old or suffer from any one of the following conditions, please contact the surgery or book your flu vaccination.

 

  • Heart disease
  • Stroke
  • Diabetes
  • Chronic lung problems such as Emphysema and Chronic bronchitis
  • Asthma (if you are using a preventer or steroid inhaler)
  • Chronic liver or kidney disease
  • Children aged 3 or 4
  • A carer

 

Please take flu seriously. We do

 

 

NEW GP ACCESS SERVICE


If you need to see a doctor for either routine problems or urgently, you can book an appointment at the local GP Access Hub based at Evergreen Surgery. The Access Hub is open, 6.30pm to 8pm Monday to Friday and 8am to 8pm Saturday, Sunday and Bank Holidays.


Please note GP and Nurses at the Hub have partial but not full access to your records. This service is not suitable for medicals, completion of medical reports, patients requesting medical certificates or sick notes or for those requiring travel vaccinations.

 

To book an appointment please call: 03000 333 666 or call: 111

 


 WALK IN SERVICE


 The Walk in Service at Evergreen Surgery is open 8am to 8pm Saturday, Sunday and Bank Holidays. Patients with urgent problems can walk in and ask to see a doctor.

 

Please note this servise is for urgent health problems only. Patients with life threatening symptoms or illness should either call 111 or 999 or go to A&E.



YOUR NAMED GP

 

All patients are allocated a "named accountable GP" when they register with the surgery. This ensures that one, named person is responsible for monitoring your care. Any correspondence from hospitals etc will normally be sent to them in the first instance (test results are usually sent to the GP who asked you to have them). The named GP (your "usual GP") is allocated patients pro rata based on the number of sessions they work at the surgery to ensure workloads are fair. This does not affect your right to ask for an appointment with a GP of your choice (for example, you might want to see a GP of the same sex). Please ask reception who your usual GP is if you don't know. We will consider requests to be allocated to a different GP, but this is subject to ensuring that all the clinical team have a fair workload.

 

 

PHONES

 

We installed a new, dedicated phone system in February 2015. The main surgery number 0208 887 8354 and fax number 0208 887 8340 are both unchanged. We regret that the changes required for this (and the removal of the old, inadequate system) means that we ARE NOT able to transfer calls to other services in the Evergreen building operated by other providers. Our associated services are:

Edmonton Walk-In Centre


We cannot transfer calls or assist with enquires for:

Rainbow Surgery

Community Phlebotomy (blood tests)

The Green Clinic (family planning and sexual health)

Community Dental Service

All are separate, independent services operated by other providers but based within the Evergreen Primary Care Centre building.


APPOINTMENTS

 

You can now book some appointments online. Please see the "Appointments" section of the website for details. Once you have registered for the online service you can book appointments by visiting: 

https://patient.emisaccess.co.uk/Account/Login?ReturnUrl=/

 

In response to patient feedback, we have employed more doctors and made changes to the appointments system aimed at making it easier to book appointments ahead. You do not need an appointment if you simply want to order your repeat medication. See "Order Repeat Medication" in the left hand column.

 

If you find you no longer need an appointment, please cancel it so it can be given to another patient. If you arrive late, you will be asked to rebook, as late arrivals are the main reason surgeries run late. During January 2015, over 91% of patients arrived on time for their appointments. Please help us make this figure even higher!

 

NEED AN INTERPRETER?

 

If you think you may need an interpreter, you are very welcome to bring a friend or relative (18 years or older only please!) to help. Alternatively, let our reception staff know when you book an appointment and ask for a double appointment if you think you may need to use the "Language Line" telephone interpreting services. If you need a British Sign Language interpreter, please let us know when you book an appointment and we will do our best to book one for you.  

 

JOIN IN!

 

We have a patient participation group to help shape the future of the surgery and help us identify areas for improvement. If you would be interested, please click the "Join our patient group" button below. We're particularly keen to hear from younger people as they are under-represented at present. 

 


 

   

 

CARE QUALITY COMMISSION RATING

 

Evergreen Surgery, like all GP Surgeries in England, is regulated by the Care Quality Commission. See below for more information:

 


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