Welcome to our website
We aim to provide a high standard of medical care in a friendly and professional manner.
You can help us to achieve our aim by reading our Practice website and following the suggestions made, to ensure that appropriate services can be accessed when you most need them. This website contains useful information about how to get the most from a visit to your surgery.
The surgery is open Monday to Friday from 8.00 am to 6.30 pm. "Extended Hours" pre-bookable appointments are also available Monday to Friday between 6.30 pm and 8.00 pm.
The surgery is closed Saturdays, Sundays and Public Holidays, but Edmonton Walk-In Centre (in the same building) is open Saturdays, Sundays and Public Holidays 8.00 am to 8.00 pm.
YOUR NAMED GP
All patients are allocated a "named accountable GP" when they register with the surgery. This ensures that one, named person is responsible for monitoring your care. Any correspondence from hospitals etc will normally be sent to them in the first instance (test results are usually sent to the GP who asked you to have them). The named GP (your "usual GP") is allocated patients pro rata based on the number of sessions they work at the surgery to ensure workloads are fair. This does not affect your right to ask for an appointment with a GP of your choice (for example, you might want to see a GP of the same sex). Please ask reception who your usual GP is if you don't know. We will consider requests to be allocated to a different GP, but this is subject to ensuring that all the clinical team have a fair workload.
If you are aged over 65, are pregnant or have a long-term medical condition that puts you at risk if you get flu, you can get a free "flu jab" from the surgery. Flu Immunisations are also available for children aged 2, 3 and 4. Please ask at reception for details and to book an appointment with a nurse.
We installed a new, dedicated phone system in February 2015. The main surgery number 0208 887 8354 and fax number 0208 887 8340 are both unchanged. We regret that the changes required for this (and the removal of the old, inadequate system) means that we ARE NOT able to transfer calls to other services in the Evergreen building operated by other providers. Our associated services are:
Edmonton Walk-In Centre
We cannot transfer calls or assist with enquires for:
Community Phlebotomy (blood tests)
The Green Clinic (family planning and sexual health)
Community Dental Service
All are separate, independent services operated by other providers but based within the Evergreen Primary Care Centre building.
You can now book some appointments online. Please see the "Appointments" section of the website for details. Once you have registered for the online service you can book appointments by visiting:
In response to patient feedback, we have employed more doctors and made changes to the appointments system aimed at making it easier to book appointments ahead. You do not need an appointment if you simply want to order your repeat medication. See "Order Repeat Medication" in the left hand column.
If you find you no longer need an appointment, please cancel it so it can be given to another patient. If you arrive late, you will be asked to rebook, as late arrivals are the main reason surgeries run late. During January 2015, over 91% of patients arrived on time for their appointments. Please help us make this figure even higher!
NEED AN INTERPRETER?
If you think you may need an interpreter, you are very welcome to bring a friend or relative (18 years or older only please!) to help. Alternatively, let our reception staff know when you book an appointment and ask for a double appointment if you think you may need to use the "Language Line" telephone interpreting services. If you need a British Sign Language interpreter, please let us know when you book an appointment and we will do our best to book one for you.
We have a patient participation group to help shape the future of the surgery and help us identify areas for improvement. If you would be interested, please click the "Join our patient group" button below. We're particularly keen to hear from younger people as they are under-represented at present.
CARE QUALITY COMMISSION RATING
Evergreen Surgery, like all GP Surgeries in England, is regulated by the Care Quality Commission. See below for more information: