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Evergreen Surgery  
Evergreen Primary Care Centre  
1 Smythe Close  
N9 0TW  
Tel: 0208 887 8354  
Fax: 0208 887 8340  

New Telephone System

We are delighted to announce that a new, stand-alone telephone system for Evergreen Surgery will be installed on Wedsnesday, March 18.


The new system will be provided by a company recommended by the London Local Medical Committee, and frees the surgery and its patients from the old and inadequate system serving both Evergreen Primary Care Centre and the Forest Road clinic building.


It will not be necessary to change the surgery's main telephone number, 0208 887 8354, or the Walk-In Centre number, 0208 887 8355. However, the fax number for repeat prescriptions WILL be changing to 0208 887 8645 because of limitations in BT/Openreach's systems.


We will do our best to minimise disruption, but there may be some breaks in service on the day of the changeover. Please bear with us.


We have installed the new system as a direct result of feedback from patients. Unfortunately we have had to wait until contractual issues with the old, shared phone system were sorted out. We have also had to wait until our existing numbers could be transferred to avoid having to ask patients to phone a new, different surgery number.

We intend the new system will:

  • Mean less time waiting for calls to be answered
  • Give a clear indication when lines are busy
  • Help us distribute appointments more fairly
Please let us know what you think or if you think the system could be improved further. Use our comments form (at reception), speak to one of our staff, or give us feedback via this website.

Summary Care Records

The surgery is participating in a new initiative which will allow your key medical information to be shared securely with other parts of the NHS, like A&E departments or Urgent Care Centres. This is different to the Care.Data project that received publicity earlier this year. It would allow doctors and nurses, for example in A&E, to find out about your allergies and any long-term medical problems and could be helpful in an emergency.


You can find out more about this at www.nhscarerecords.nhs.uk


You have the right to opt out of this scheme if you are not happy with your information being shared. Please ask at Recepetion for a "Summary Care Record Opt-Out form". Each adult member of your family will need to complete and sign their own form and return it to the surgery.


The surgery currently expects to be "going live" with Summary Care Data in October 2014.

Patient Survey Results Published

The results of Evergreen's annual Patient Survey were published in late March. In general, the responses from patients taking part in the survey are positive about their experiences in the surgery and have improved from last year (2013). However, there are some areas for action which the surgery is addressing. You can read more about the survey results and what the surgery is doing in the "Our Documents" area, where the full results are published, together with the surgery's proposals for improvements.


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