We are delighted to announce that a new, stand-alone telephone system for Evergreen Surgery will be installed on Wedsnesday, March 18.
The new system will be provided by a company recommended by the London Local Medical Committee, and frees the surgery and its patients from the old and inadequate system serving both Evergreen Primary Care Centre and the Forest Road clinic building.
It will not be necessary to change the surgery's main telephone number, 0208 887 8354, or the Walk-In Centre number, 0208 887 8355. However, the fax number for repeat prescriptions WILL be changing to 0208 887 8645 because of limitations in BT/Openreach's systems.
We will do our best to minimise disruption, but there may be some breaks in service on the day of the changeover. Please bear with us.
We have installed the new system as a direct result of feedback from patients. Unfortunately we have had to wait until contractual issues with the old, shared phone system were sorted out. We have also had to wait until our existing numbers could be transferred to avoid having to ask patients to phone a new, different surgery number.
We intend the new system will:
Please let us know what you think or if you think the system could be improved further. Use our comments form (at reception), speak to one of our staff, or give us feedback via this website.
- Mean less time waiting for calls to be answered
- Give a clear indication when lines are busy
- Help us distribute appointments more fairly